Thank you for shopping with Big Wave Dave Adventures. We strive to provide high-quality products, services, and educational programs that meet your expectations. However, if you are not fully satisfied with your purchase, our Refund Policy outlines the conditions under which refunds may be issued.

​

1. Eligibility for Refunds

​

We accept refund requests under the following conditions:

• Physical products: Requests must be made within 14 days of delivery.

• Digital products (eBooks, digital downloads, online courses): Refunds are not available once the product is downloaded or accessed.

• Apparel & Merchandise: Refunds or exchanges are provided for defective or damaged items only. Request must be submitted within 7 days of delivery with photo proof.

• Services or custom orders: Non-refundable unless otherwise specified in a separate agreement.

 

2. Conditions for Refund Approval

 

Refunds may be approved if:

• The product is returned unused, in its original packaging, and in the same condition as received.

• Proof of purchase (receipt or order number) is provided.

• The request meets the timeframe specified above.

 

3. Non-Refundable Items

​

• Gift cards

• Sale or clearance items

• Digital downloads and accessed course content

4. Partial Refunds

​

In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, damaged packaging not due to our error).

 

5. Process for Requesting a Refund

 

To request a refund, please contact us at [insert contact email or form link] with your order number, reason for refund, and any supporting documentation (such as photos for damaged items).

We will notify you of the approval or rejection of your refund request within 5 business days.

 

6. Refund Method

If approved, refunds will be processed to your original payment method within 7-10 business days.

 

7. Shipping Costs

​

• You are responsible for paying return shipping costs unless the product was defective or incorrect.

• Shipping costs are non-refundable.

 

8. Changes to This Policy

 

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.